It’s been interesting to navigate those changes and try to keep our clients educated at the same time so that they’re making the best decisions they can.” and all about taking CERB: how that’s going to affect you, are you eligible, things like that. “With all of the issues of mortgage deferrals, we really had to educate as many people as possible about those. “I think the first issue we were seeing was that so many people were worried,” she says. Maya Kaaki, a mortgage agent at DLC The Mortgage Source and one of last year’s Rising Stars, says that during the pandemic, mortgage professionals of all stripes realized that their clients were counting on them to provide reassurance and guidance during an unprecedented period of uncertainty. Indeed, among this year’s cadre of Rising Stars, the ability to provide detailed counsel to customers was commonly listed as one of the most important skills a young mortgage professional must have. Those finding their feet in the industry right now have also had to overcome the hurdle of COVID-19, which has upended the conventional workplace and introduced a host of new difficulties into the mortgage space.Īgainst that backdrop, the young professionals who made CMP’s annual Rising Stars list went above and beyond, adapting to the changing landscape and serving as a knowledgeable source of advice for their clients. While potentially hugely rewarding, the industry can also be intense and demanding, with an often-heavy work-load and a plethora of complex concepts to grasp within a short period of time. Starting out in the mortgage industry can be daunting for young professionals at the best of times.
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